Total Quality Management: Striving for Perfection at QC Commercial
Total Quality Management: Striving for Perfection at QC Commercial
Total Quality Management, or TQM, is defined as “a system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company’s operations.”
The focus of TQM is to improve the quality of an organization’s outputs through continual improvement of internal practices. The concept was developed by William Deming, a management consultant whose work had a great impact on Japanese manufacturing.
The concept of Total Quality Management can be found right in its name: The word “total” implies that all employees in the organization are obligated to improve operations. And “management” insinuates that this methodology should be a focused effort. Leadership should provide funding, training, staffing, and clearly defined goals to actively manage product and service quality on an ongoing basis.
In order to successfully implement TQM, it’s important for management to communicate and acknowledge the importance of each individual contribution to the completed product, stress that each team or individual accepts ownership, and give them the responsibility and opportunity to solve problems when they arise.
It’s also important to encourage employees to self-evaluate performance against personal goals and objectives, and make modifications as necessary to improve workflow. In addition, managers must acknowledge successes by employees in order to build confidence amongst team members.
The benefits of TQM include increased customer satisfaction, stronger customer loyalty, and increased likelihood of repeat business.
Russ Phillips is a commercial and industrial painting veteran who founded QC Commercial, LLC in Raleigh, NC in 2002. QC Commercial is an industrial and commercial painting company that provides painting services in North Carolina and throughout the southeast region of the United States.
QC Commercial specializes in large industrial and commercial projects such as the new perishable distribution center (PDC) in Cocoa Beach, FL and the Palviz North America facility in Louisburg, NC.
When asked how the principles of Total Quality Management apply to his company, Phillips stated, “Regardless of what job site you might visit, our crews are following the same set of rules and procedures that we have determined produce the highest quality outcome using the most efficient methods available.”
“We’re called QC because we install quality coatings when quality counts,” Phillips added with a smile.
QC Commercial was recently awarded one of its largest projects ever, the new University of North Carolina Surgical Tower project in Chapel Hill, NC, scheduled for completion in 2022.
Phillips said utilizing Total Quality Management is crucial in a project of this magnitude, which will ultimately cost upwards of $2 million and keep QC Commercial crews on-site for two years.
To discuss your commercial or industrial painting project, contact QC Commercial, LLC at (919) 729-2960 or email contact@qccommercial.com.
About QC Commercial, LLC – Raleigh, NC Commercial Painting Contractor
QC Commercial, LLC is a commercial painting company and industrial painting contractor based in Raleigh, NC. We provide painting services in North Carolina and throughout the southeast region of the US. Our steady growth in the industrial painting and commercial painting industry is achieved by emphasizing safety, environmental awareness, attention to detail while in the field and in the office, continuous improvement in process and product knowledge, pre-project planning using our comprehensive submittal processes, and proactive approach to hazardous material programs. Our commitment to Total Quality Management (TQM) continues to drive our quality and reliability up while keeping our costs down.
